Frequently Asked Questions
Everything you need to know about shopping with The Shops at Mount Vernon.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or perishable items are non-returnable.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are looking into expanding our shipping options in the future.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products authentic reproductions?
Yes, many of our items are exclusive reproductions inspired by the original collections at Mount Vernon, crafted with high attention to historical detail and quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as digital payment options like PayPal and Apple Pay.